Frequently Asked Questions

HOW TO ORDER?

• Be our member by create an account with us. CLICK HERE and follow the steps.
• Choose items that you want and click Add to Cart. If you wish to keep shopping, click Continue Shopping and repeat the process.
• Proceed to cart and checkout. Make sure all your details are correct.
• Select a payment method :
• Online transfer (please email proof of payment)
• Cash deposit (please email proof of payment)
• Click I Confirm My Order and you will receive an email regarding your order.

WHEN I WILL RECEIVE MY ORDER?

• After we received your payment, we will email your tracking number. You can track your parcel at nationwide website http://www.nationwide2u.com/cgi-bin/trackbe.cfm. It usually takes up to 1-3 working days for inside Malaysia.
 

OUCHH! I HAVE RECEIVED AN INCORRECT/DEFECT/MISSING ORDER?

• We are extremely sorry! Kindly email us at order@herogadget.com.my with your Order Number. We will contact you immediately.

CAN I EXCHANGE THE ITEM BECAUSE I HAD PICKED THE WRONG SIZE?

• Unfortunately, no. We do not accept any exchange.

NEED MORE HELP?

• Feel free to send any questions/comments at our Contact Us link by fill up the form. Our customer service will entertain you shortly. Thank you.
Whatsapp
• 0189138806 for power bank
• 0199616973 for cctv
• HQ: 09-7642667

CARA MEMBUAT PESANAN?

• Jadi ahli dengan mengaktifkan akaun dengan kami. KLIK SINI dan ikuti langkah-langkah yang diberi.
• Pilih item yang anda mahu dan klik ‘Add to Cart’. Jika anda ingin terus membeli-belah, klik ‘Continue Shopping’ dan ulangi proses tersebut.
• ‘Proceed to Cart’  dan ‘Checkout’. Pastikan semua butiran anda adalah betul.
• Pilih kaedah pembayaran:
• Pemindahan dalam talian (sila email bukti pembayaran)
• Deposit tunai (sila email bukti pembayaran)
• Klik ‘I Confirm My Order’ dan anda akan menerima e-mel mengenai pesanan anda.

BILA SAYA AKAN MENERIMA PESANAN SAYA?

• Selepas kami menerima bayaran anda, kami akan menghantar e-mel nombor tracking anda. Anda boleh menyemak kiriman bungkusan anda di laman web http://www.nationwide2u.com/cgi-bin/trackbe.cfm. Ia biasanya mengambil masa sehingga 1-3 hari waktu bekerja dalam Malaysia.

OUCHH! SAYA TELAH MENERIMA KESILAPAN PESANAN / KEROSAKAN / PESANAN HILANG?

• Kami memohon maaf. Sila e-mel kepada kami di order@herogadget.com.my dengan Nombor Pesanan anda. Kami akan menghubungi anda dengan kadar segera.

BOLEHKAH SAYA MENUKAR PESANAN KERANA TERSILAP SAIZ?

• Maaf, tidak boleh. Kami tidak menerima sebarang pertukaran saiz.

MEMERLUKAN BANTUAN?

• Sila hantar sebarang soalan/komen pada kami di ruangan Contact Us dengan mengisi borang. Khidmat Pelanggan kami akan melayan anda tidak lama lagi. Terima kasih.
Whatsapp
• 0189138806 for power bank
• 0199616973 for cctv
• HQ: HQ: 09-7642667